Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

@article{Star1999LayersOS,
  title={Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work},
  author={Susan Leigh Star and Anselm Strauss},
  journal={Computer Supported Cooperative Work (CSCW)},
  year={1999},
  volume={8},
  pages={9-30}
}
No work is inherently either visible or invisible. We always “see” work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract. This article provides a framework for analyzing… CONTINUE READING
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