Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

@article{Star2004LayersOS,
  title={Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work},
  author={S. L. Star and A. Strauss},
  journal={Computer Supported Cooperative Work (CSCW)},
  year={2004},
  volume={8},
  pages={9-30}
}
  • S. L. Star, A. Strauss
  • Published 2004
  • Sociology, Computer Science
  • Computer Supported Cooperative Work (CSCW)
No work is inherently either visible or invisible. We always “see” work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract.This article provides a framework for analyzing… Expand
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