Large-Scale Collection of Usage Data to Inform Design

@inproceedings{Hilbert2001LargeScaleCO,
  title={Large-Scale Collection of Usage Data to Inform Design},
  author={David M. Hilbert and David F. Redmiles},
  booktitle={INTERACT},
  year={2001}
}
The two most commonly used techniques for evaluating the fit between application design and use — namely, usability testing and beta testing with user feedback — suffer from a number of limitations that restrict evaluation scale (in the case of usability tests) and data quality (in the case of beta tests). They also fail to provide developers with an adequate basis for: (1) assessing the impact of suspected problems on users at large, and (2) deciding where to focus development and evaluation… CONTINUE READING
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