Knowledge sharing, maintenance, and use in online support communities

  title={Knowledge sharing, maintenance, and use in online support communities},
  author={Derek L. Hansen},
  booktitle={CHI Extended Abstracts},
Widespread adoption of collaborative authoring tools (such as Wikis) by online communities has fostered new ways of storing, sharing, maintaining, and using community knowledge. My dissertation research examines the effect and potential use of these shared knowledge repositories within online technical and medical support communities using short-term ethnography (including content analysis and interviews), surveys, and quantitative analysis of behavior traces. I characterize the key… CONTINUE READING
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