Knowledge management through multi-perspective modelling: representing and distributing organizational memory

  title={Knowledge management through multi-perspective modelling: representing and distributing organizational memory},
  author={John Kingston and Ann Macintosh},
  journal={Knowl.-Based Syst.},
Full and accurate representation of an organizations knowledge assets, which together constitute ”organizational memory”, requires multi-perspective modelling at a number of levels of detail. We propose that the perspectives which need to be represented can be characterized as who, what, how, when, where and why knowledge; these perspectives, and necessary levels of abstraction, are captured by the Zachman framework for Information Systems Architecture We suggest modelling techniques that might… CONTINUE READING
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