Knowledge management steps, tools, techniques and influencing factors in SMEs: Systematic literature review


Knowledge management is becoming increasingly important in creating value and sustainable competitive advantage in organization. Achieving an efficient knowledge management depends on how its different phases are implemented as well as certain critical success factors. Because of this, the purpose of this article is to report a systematic mapping of the… (More)
DOI: 10.1109/CLEI.2014.6965108