Knowledge Network Analysis: A Technique to Analyze Knowledge Management Bottlenecks in Organizations

@article{Helms2005KnowledgeNA,
  title={Knowledge Network Analysis: A Technique to Analyze Knowledge Management Bottlenecks in Organizations},
  author={Remko Helms and Kees Buijsrogge},
  journal={16th International Workshop on Database and Expert Systems Applications (DEXA'05)},
  year={2005},
  pages={410-414}
}
Before companies can improve their knowledge management they should have a clear picture of the bottlenecks. The knowledge network analysis technique presented in this paper provides companies with an aid to construct this picture in a structured way. It approaches knowledge management from a network perspective. In the first phase, the main actors, including their roles and expertise level, in a specific knowledge area are identified. Consequently, the knowledge transfer between the actors is… CONTINUE READING