Knowledge Intensive Business Services as Co-producers of Innovation

@inproceedings{Hertog2001KnowledgeIB,
  title={Knowledge Intensive Business Services as Co-producers of Innovation},
  author={Pim den Hertog},
  year={2001}
}
In the unfolding knowledge-based economy, services do matter. But while they are increasingly seen to play a pivotal role in innovation processes, there is little by way of a systematic view of this role. This essay presents a four dimensional model of (services) innovation, that points to the significance of such non-technological factors in innovation as new service concepts, client interfaces and service delivery system. The various roles of service firms in innovation processes are mapped… CONTINUE READING
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