Knowledge Intensive Business Processes: Theoretical Foundations and Research Challenges

@article{Marjanovic2011KnowledgeIB,
  title={Knowledge Intensive Business Processes: Theoretical Foundations and Research Challenges},
  author={Olivera Marjanovic and Ronald D. Freeze},
  journal={2011 44th Hawaii International Conference on System Sciences},
  year={2011},
  pages={1-10}
}
In very recent times, the pressing need to compete on the basis of human-centered knowledge rather than process automation, has expanded the field of Business Process Management (BPM) to include knowledge intensive business processes. This paper proposes a theoretical framework that combines the related research in BPM and Knowledge Management (KM) fields, including a holistic model of BPM, a process/knowledge continuum and the so-called reversed knowledge pyramid. More precisely, this… CONTINUE READING
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