Knowledge Guided Hierarchical Multi-Label Classification Over Ticket Data

Abstract

Maximal automation of routine IT maintenance procedures is an ultimate goal of IT service management. System monitoring, an effective and reliable means for IT problem detection, generates monitoring ticket. In light of the ticket description, the underlying categories of the IT problem are determined, and the ticket is assigned to the corresponding… (More)
DOI: 10.1109/TNSM.2017.2668363

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