Knowledge Communities : Online Environments for Supporting Knowledge Management and its Social Context

@inproceedings{Erickson2001KnowledgeC,
  title={Knowledge Communities : Online Environments for Supporting Knowledge Management and its Social Context},
  author={Thomas Erickson and Wendy A. Kellogg and Thomas J. Watson},
  year={2001}
}
The issue of how to support the re-use of knowledge — under rubrics such as organizational memory, knowledge management and expertise management — has received increasing attention over the last decade. In this chapter we take a strongly social approach to the issue, arguing that knowledge (and expertise) is created, used, and disseminated in ways that are inextricably entwined with the social milieu, and therefore that systems which attempt to support these processes must take social factors… CONTINUE READING
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