Knowing What to Explain and When

  title={Knowing What to Explain and When},
  author={J{\"o}rg Cassens},
We have argued elsewhere that user goals should be taken into account when deciding what kind of explanation of its results a CBR system should give. In this paper, we propose the use of an Activity Theory based methodology for identifying different user goals and expectations towards explanations given by a system supporting a work process. 

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