Kiosks 21: a new role for information kiosks?


Discusses and analyses the latest generation of information kiosks, Kiosks 21, which features information provision/promotion, interaction, transaction and relationships. In contrast to their task based predecessors, these kiosks focus on customer service delivery to ̳customers in context‘. Five case studies of such kiosks located respectively in an… (More)
DOI: 10.1016/S0268-4012(01)00041-X


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