Key issues in transforming health care organizations for quality: the case of advanced access.

@article{Solberg2004KeyII,
  title={Key issues in transforming health care organizations for quality: the case of advanced access.},
  author={Leif I. Solberg and Mary C Hroscikoski and JoAnn M. Sperl-Hillen and Patrick J. O'Connor and Benjamin F. Crabtree},
  journal={Joint Commission journal on quality and safety},
  year={2004},
  volume={30 1},
  pages={
          15-24
        }
}
BACKGROUND The 2001 Institute of Medicine (IOM) report highlighted the need for transformation of the U.S. health care system. This rigorous qualitative evaluation of transformational change for patient access in one large multispecialty group practice identifies the major issues facing organizations addressing the IOM challenge. METHODS Semistructured depth interviews were conducted with the medical and administrative leaders at all levels, physicians, and nurses from 17 primary care clinics… CONTINUE READING
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