Key Characteristics in Selecting Software Tools for Knowledge Management

  title={Key Characteristics in Selecting Software Tools for Knowledge Management},
  author={Hanlie Smuts and Alta van der Merwe and Marianne Loock},
The shift to knowledge as the primary source of value results in the new economy being led by those who manage knowledge effectively. Today’s organisations are creating and leveraging knowledge, data and information at an unprecedented pace – a phenomenon that makes the use of technology not an option, but a necessity. Software tools in knowledge management are a collection of technologies and are not necessarily acquired as a single software solution. Furthermore, these knowledge management… 

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