KPIs for facility's performance assessment, Part II: identification of variables and deriving expressions for core indicators

@article{Lavy2014KPIsFF,
  title={KPIs for facility's performance assessment, Part II: identification of variables and deriving expressions for core indicators},
  author={Sarel Lavy and John Addy S. Garcia and Manish Kumar Dixit},
  journal={Facilities},
  year={2014},
  volume={32},
  pages={275-294}
}
Purpose – The purpose of this paper is to identify key variables that affect the quantifiable key performance indicators (KPIs) and to derive equations to measure these indicators. Qualitative KPIs are also discussed in terms of the aspects that need to be covered while carrying out qualitative performance assessment. Design/methodology/approach – A combination of literature and an industry opinion-based qualitative approach is applied to develop equations to calculate the quantifiable KPIs. A… 

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