Justified advice: a semi-naturalistic study of advisory strategies

@inproceedings{Hill1988JustifiedAA,
  title={Justified advice: a semi-naturalistic study of advisory strategies},
  author={William C. Hill and James R. Miller},
  booktitle={CHI '88},
  year={1988}
}
“Wizard of Oz” techniques were used to observe the interaction between users of a statistical package and a human playing the role of an simulated intelligent advisory system. The results emphasized the complexities of the advisory process. More than half of the clients' requests sought help on planning actions toward achieving task goals. Further, protocols collected from the advisor while advice was given revealed the importance of constructing models of the user's current and past… CONTINUE READING
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