Job opportunities through entertainment: virally spread speech-based services for low-literate users

@article{Raza2013JobOT,
  title={Job opportunities through entertainment: virally spread speech-based services for low-literate users},
  author={Agha Ali Raza and Farhan ul Haq and Zain Tariq and Mansoor Pervaiz and Samia Razaq and Umar Saif and Ronald Rosenfeld},
  journal={Proceedings of the SIGCHI Conference on Human Factors in Computing Systems},
  year={2013}
}
We explore how telephone-based services might be mass adopted by low-literate users in the developing world. We focus on speech and push-button dialog systems requiring neither literacy nor training. Building on the success of Polly, a simple telephone-based voice manipulation and forwarding system that was first tested in 2011, we report on its first large-scale sustained deployment. In 24/7 operation in Pakistan since May 9, 2012, as of mid-September Polly has spread to 85,000 users, engaging… 

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