Job Satisfaction as a Mediator between Emotional Labor and the Intention to Quit

  • Nilgün Anafarta
  • Published 2015

Abstract

Emotional labor is a significant component of jobs that require either face-to-face or voice-to-voice interactions with clients. The aim of this study was to test the relationship between emotional labor and job satisfaction and the intention to quit. The mediating role of job satisfaction in the relationship between emotional labor and the intention to… (More)

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Cite this paper

@inproceedings{Anafarta2015JobSA, title={Job Satisfaction as a Mediator between Emotional Labor and the Intention to Quit}, author={Nilg{\"u}n Anafarta}, year={2015} }