It is All about the Interface: Factors Which Drive Process Interface Criticality in Organzations

@article{Lederer2016ItIA,
  title={It is All about the Interface: Factors Which Drive Process Interface Criticality in Organzations},
  author={Matthias Lederer and Laura Heider},
  journal={2016 42th Euromicro Conference on Software Engineering and Advanced Applications (SEAA)},
  year={2016},
  pages={347-350}
}
Although many companies implement business processes, workflows often run across functional units. As a consequence, business processes contain several organizational interfaces between various roles and functions. As such critical interfaces are subject to information losses and misunderstandings, they have a negative impact on the overall process and business performance. Organizations therefore aim to reduce interfaces and their negative effects. However, literature and business practice… CONTINUE READING

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