It is All about the Interface: Factors Which Drive Process Interface Criticality in Organzations

  title={It is All about the Interface: Factors Which Drive Process Interface Criticality in Organzations},
  author={Matthias Lederer and Laura Heider},
  journal={2016 42th Euromicro Conference on Software Engineering and Advanced Applications (SEAA)},
Although many companies implement business processes, workflows often run across functional units. As a consequence, business processes contain several organizational interfaces between various roles and functions. As such critical interfaces are subject to information losses and misunderstandings, they have a negative impact on the overall process and business performance. Organizations therefore aim to reduce interfaces and their negative effects. However, literature and business practice… CONTINUE READING

From This Paper

Figures, tables, and topics from this paper.


Publications referenced by this paper.
Showing 1-10 of 50 references

An enhanced framework for improving cooperation between marketing and other Functions: The Differential Role of Integrating Mechanisms

  • E. Maltz
  • Journal of Market-focused Management, vol. 2, pp…
  • 1997
Highly Influential
3 Excerpts

Business process management: Practical guidelines to successful implementations

  • J. Jeston, J. Nelis
  • London: Routledge
  • 2014
1 Excerpt

Emerging capability or continuous challenge? Relocating knowledge work and managing process interfaces

  • S. Manning, T. Hutzschenreuter, A. Strathmann
  • Industrial and Corporate Change, vol. 22, pp…
  • 2013
1 Excerpt

Geschäftsprozessmanagement in der Praxis

  • H. J. Schmelzer, W. Sesselmann
  • München: Hanser
  • 2013
2 Excerpts

Interface management research in supplier–customer relationships: findings from a citation analysis of international literature

  • S. Allmayer, H. Winkler
  • Journal of Business Economics, vol. 83, pp. 1015…
  • 2013
1 Excerpt


  • M. Gaitanides
  • München: Franz Vahlen
  • 2013
1 Excerpt

An exploration of key connections within sales‐marketing interface

  • A. Malshe
  • Journal of Business & Industrial Marketing, vol…
  • 2011
2 Excerpts

Producing a systematic review

  • D. Denyer, D. Tranfield
  • D. A. Buchanan, and A. Bryman (Eds.), The Sage…
  • 2011
1 Excerpt

Similar Papers

Loading similar papers…