Issues in the Evaluation of Spoken Dialogue Systems - Experience from the ACCeSS Project

@inproceedings{Brey2000IssuesIT,
  title={Issues in the Evaluation of Spoken Dialogue Systems - Experience from the ACCeSS Project},
  author={Thomas Brey and Gerhard Hanrieder and Paul Heisterkamp and Ludwig Hitzenberger and Peter Regel-Brietzmann},
  booktitle={LREC},
  year={2000}
}
We describe the framework and present detailed results of an evaluation of 1.500 dialogues recorded during a three-months field-trial of the ACCeSS Dialogue System. The system was routing incoming calls to agents of a call-center and handled about 100 calls per day. 

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