Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation

  title={Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation},
  author={Sunil Mithas and Jonathan Whitaker},
  journal={Information Systems Research},
W service occupations are the most susceptible to global disaggregation? What are the factors and mechanisms that make service occupations amenable to global disaggregation? This research addresses these questions by building on previous work by Apte and Mason (1995) and Rai et al. (2006) that focuses on the unbundling of information and physical flows. We propose a theory of service disaggregation and argue that high information intensity makes an occupation more amenable to disaggregation… CONTINUE READING

From This Paper

Figures, tables, and topics from this paper.


Publications citing this paper.
Showing 1-10 of 57 extracted citations

Diffusion of Telework: Myth or Reality? Some Stylized Facts on Telework Diffusion in Italian Firms

2011 10th International Conference on Mobile Business • 2011
View 5 Excerpts
Highly Influenced


Publications referenced by this paper.
Showing 1-10 of 131 references

The coming commoditization of processes.

Harvard business review • 2005
View 5 Excerpts
Highly Influenced

Understanding the offshore challenge

R. D. Atkinson
Policy report, Progressive Policy Institute, Washington, D.C. • 2004
View 4 Excerpts
Highly Influenced

The digital transformation of traditional businesses

A. Andal-Ancion, P. A. Cartwright, G. S. Yip.
MIT Sloan Management Rev. 44(4) 34–41. • 2003
View 6 Excerpts
Highly Influenced

The economics of knowledge: The debate about codification and tacit knowledge

B. Ancori, A. Bureth, P. Cohendet.
Indust. Corporate Change 9(2) 255–287. • 2000
View 5 Excerpts
Highly Influenced

Global disaggregation of information-intensive services

U. M. Apte, R. O. Mason.
Management Sci. 41(7) 1250–1262. • 1995
View 10 Excerpts
Highly Influenced

Size, Structure and Growth of the U.S. Information Economy

Managing in the Information Economy • 2007
View 3 Excerpts
Highly Influenced

Fear of service outsourcing: Is it justified? Econom

M. Amiti, S.-J. Wei.
Policy 20(42) 307–347. • 2005
View 8 Excerpts
Highly Influenced

Management update: Offshore outsourcing has not caused millions of jobs to disappear

B. M. Hayward
Gartner, ID G00122401 (August 18). • 2004
View 1 Excerpt
Highly Influenced

Is trade liberalization an important cause of increasing U.S. wage inequality? The interaction of theory and policy

J. B. Davis
Rev. Soc. Econom • 1999
View 7 Excerpts
Highly Influenced

Similar Papers

Loading similar papers…