Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation

@article{Mithas2007IsTW,
  title={Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation},
  author={Sunil Mithas and Jonathan Whitaker},
  journal={Information Systems Research},
  year={2007},
  volume={18},
  pages={237-259}
}
W service occupations are the most susceptible to global disaggregation? What are the factors and mechanisms that make service occupations amenable to global disaggregation? This research addresses these questions by building on previous work by Apte and Mason (1995) and Rai et al. (2006) that focuses on the unbundling of information and physical flows. We propose a theory of service disaggregation and argue that high information intensity makes an occupation more amenable to disaggregation… CONTINUE READING

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