Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter

@article{Edwards2014IsTA,
  title={Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter},
  author={Chad Edwards and Autumn Edwards and Patric R. Spence and Ashleigh K. Shelton},
  journal={Computers in Human Behavior},
  year={2014},
  volume={33},
  pages={372-376}
}
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