Is ISO 9004 a path to business excellence

@article{Boys2004IsI9,
  title={Is ISO 9004 a path to business excellence},
  author={Kathryn A. Boys and Stanislav Karapetrovic and Anne Wilcock},
  journal={International Journal of Quality \& Reliability Management},
  year={2004},
  volume={21},
  pages={841-860}
}
ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 9004 with common business excellence models. The ISO 9004 (2000) document was perceived as needed, and… 

Figures and Tables from this paper

Use of ISO 9004:2000 and other business excellence tools in Canada
Purpose – The purpose of this paper is to investigate the use of business excellence tools, particularly the extent of adoption of the ISO 9004:2000 guideline and respondents' perceptions of its
Empirical evidence about ISO 9001 and ISO 9004 in Italian companies
Purpose The purpose of this paper is to evaluate the experience of International Organization for Standardization (ISO) 9001 certified companies, examining their motivations to introduce the
An Empirical Study on Business Excellence in Indian SME ’ s Through Adoption of ISO 9001 : 2008 QMS
The ISO 9001:2008 QMS standard has significantly impacted most organizations world wide. The purpose of this paper is to make a critical analysis, as to how Indian companies especially, Small &
The Steps of Slovenian Organisations on the Way to Business Excellence
The Steps of Slovenian Organisations on the Way to Business Excellence This research was carried out among the winners of the Slovenian business excellence prize (PRSPO), finalists and those who
Evolution towards excellence: use of business excellence programs by Canadian organizations
Purpose – The purpose of this study is to explore the broad issues related to business excellence and the application of such programs.Design/methodology/approach – In brief, this study investigated
The contribution of ISO 9001 certification towards EFQM : excellence model as perceived by ISO 9001 - certified organizations in Palestine
The Contribution of ISO9001 certification towards EFQM Excellence Model as perceived by ISO9001-certified organizations in Palestine This research aims to investigate the contribution of ISO9001:2000
ISO 9000: is it panacea for small businesses in developing countries?
TLDR
Potential policies to address issues to address companies with limited resources in both the developed and the developing countries are at a serious disadvantage are explored.
Business excellence models: a comparison
A new approach, called “business excellence”, has emerged in the business world and scientific literature in the past decades. Facing an increasingly turbulent and chaotic environment, more and more
ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives
Purpose – The purpose of this paper is to examine management attitudes/perceptions of Egyptian manufacturing organizations toward the implementation of ISO 9001:2000. The implementation of ISO
The impact of ISO 9000 and ISO 14000 on standardisation of social responsibility—an inside perspective
Following a growing interest in corporate social responsibility, the International Organization for Standardization (ISO) announced plans for development of the ISO 26000--guidance standard for
...
1
2
3
4
...

References

SHOWING 1-10 OF 27 REFERENCES
ISO 9000 series registration to total quality management: the transformation journey
Discusses the key actions which need to be taken by an organization if they wish to progress from ISO 9001 or ISO 9002 registration to a quality award prize winners status. There is a large gap
The ISO 9000 series as a tool for organisational change: Is there a case?
TLDR
The findings indicate that ISO 9000 series registration can be a tool for organisational change, but only if the organisation has a plan to develop its approach to the management of quality on the principles of TQM.
Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland
This paper examines whether or not small businesses (fewer than 100 employees) can successfully pursue total quality management (TQM) beyond ISO 9000. A review of the literature on quality in small
Evolution towards excellence: use of business excellence programs by Canadian organizations
Purpose – The purpose of this study is to explore the broad issues related to business excellence and the application of such programs.Design/methodology/approach – In brief, this study investigated
Business excellence: What is to be done ?
In the new millennium the tension between quality, quantity, costs and time will be stronger and management of organizations will be even more demanding. The speed of changes will remain high.
The true motives behind ISO 9000 certification: Their effect on the overall certification benefits and long term contribution towards TQM
This paper tests and proves empirically the dramatic effect that an organisation’s true motives towards ISO 9000 certification may have on its future effectiveness and value to the certified
Patterns of business excellence
Most companies have attempted a significant number of improvement initiatives such as total quality, re‐engineering, restructuring and teams, with very mixed success. In many cases these initiatives
Self‐audit of process performance
Quality audit, as a methodology for evaluating system, product and/or process performance against established requirements, has experienced substantial growth in worldwide use in recent years. This
Business improvement through quality management systems
This paper focuses on the use of the ISO 9000 series certification and the use of self‐assessment against an excellence model, as two examples of management fads which have survived for a long period
A business excellence approach to generic benchmarking in SMEs
Aims to carry out generic benchmarking within a group of SMEs involved in applying the business excellence model as part of TQM improvement initiatives. Examines how generic benchmarking enables
...
1
2
3
...