Is ISO 9004 a path to business excellence

  title={Is ISO 9004 a path to business excellence},
  author={Kathryn A. Boys and S. Karapetrovic and A. Wilcock},
  journal={International Journal of Quality & Reliability Management},
  • Kathryn A. Boys, S. Karapetrovic, A. Wilcock
  • Published 2004
  • Business
  • International Journal of Quality & Reliability Management
  • ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 9004 with common business excellence models. The ISO 9004 (2000) document was perceived as needed, and… CONTINUE READING
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