Is ISO 9004 a path to business excellence

@article{Boys2004IsI9,
  title={Is ISO 9004 a path to business excellence},
  author={Kathryn A. Boys and S. Karapetrovic and A. Wilcock},
  journal={International Journal of Quality & Reliability Management},
  year={2004},
  volume={21},
  pages={841-860}
}
  • Kathryn A. Boys, S. Karapetrovic, A. Wilcock
  • Published 2004
  • Business
  • International Journal of Quality & Reliability Management
    • ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 9004 with common business excellence models. The ISO 9004 (2000) document was perceived as needed, and… CONTINUE READING
    View PDF
    32 Citations
    Highly Influential Citations
    1
    Background Citations
    11
    Methods Citations
    1

    Figures and Tables from this paper

    Figures and Tables

    32 Citations
    Citation Type

    Citation Type

    Use of ISO 9004:2000 and other business excellence tools in Canada
    • 16
    Empirical evidence about ISO 9001 and ISO 9004 in Italian companies
    • 15
    An Empirical Study on Business Excellence in Indian SME ’ s Through Adoption of ISO 9001 : 2008 QMS
    • PDF
    The Steps of Slovenian Organisations on the Way to Business Excellence
    • 1
    Evolution towards excellence: use of business excellence programs by Canadian organizations
    • 29
    • PDF
    The contribution of ISO 9001 certification towards EFQM : excellence model as perceived by ISO 9001 - certified organizations in Palestine
    ISO 9000: is it panacea for small businesses in developing countries?
    Business excellence models: a comparison
    • 7
    • PDF
    ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives
    • 122
    The impact of ISO 9000 and ISO 14000 on standardisation of social responsibility—an inside perspective
    • 134
    • PDF

    References

    SHOWING 1-10 OF 27 REFERENCES
    ISO 9000 series registration to total quality management: the transformation journey
    • 89
    The ISO 9000 series as a tool for organisational change: Is there a case?
    • 50
    Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland
    • 186
    • Highly Influential
    Evolution towards excellence: use of business excellence programs by Canadian organizations
    • 29
    • PDF
    Business excellence: What is to be done ?
    • 50
    The true motives behind ISO 9000 certification: Their effect on the overall certification benefits and long term contribution towards TQM
    • 302
    Patterns of business excellence
    • 29
    Self‐audit of process performance
    • 53
    Business improvement through quality management systems
    • 79
    • Highly Influential
    A business excellence approach to generic benchmarking in SMEs
    • 97