Invisible emotion: information and interaction in an emergency room

@inproceedings{Mentis2010InvisibleEI,
  title={Invisible emotion: information and interaction in an emergency room},
  author={Helena M. Mentis and Madhu Reddy and Mary Beth Rosson},
  booktitle={CSCW},
  year={2010}
}
Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment -- an emergency room -- and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications… CONTINUE READING
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