• Corpus ID: 121174540

Investigating the usefulness of structural equation modelling for service quality in a SaaS delivery model Research paper Business Analytics

@inproceedings{2019InvestigatingTU,
  title={Investigating the usefulness of structural equation modelling for service quality in a SaaS delivery model Research paper Business Analytics},
  author={},
  year={2019}
}
  • Published 2019
  • Business
This research paper looks at the rise of the modern software delivery model Software as a Service or SaaS and the corresponding need to revisit the service quality concept from a SaaS perspective. Structural equation modeling or SEM is used to represent, estimate, and test a model of relationships between unobserved latent constructs and measured variables. SaaS-Qual, which is an instrument for service quality analysis, is used as an example for investigating the usefulness of SEM in a SaaS use… 

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