Investigating the technology-work relationship: a critical comparison of three qualitative field methods

@inproceedings{Spinuzzi2000InvestigatingTT,
  title={Investigating the technology-work relationship: a critical comparison of three qualitative field methods},
  author={Clay Spinuzzi},
  booktitle={SIGDOC},
  year={2000}
}
Researchers today are increasingly attempting to understand the relationship between technology and work through field methods. Surveying field methods commonly used by researchers to observe such interactions, I critically discuss the assumptions underpinning three methods (ethnography, participatory design, and contextual inquiry) and the strengths and weaknesses of each method. Comparing ways of looking at human-computer interaction across four categories (i.e., theoretical bases, data… CONTINUE READING