Investigating the effects of business process orientation on organizational innovation performance

  title={Investigating the effects of business process orientation on organizational innovation performance},
  author={Jing Tang and Loo Geok Pee and Junichi Iijima},
  journal={Information & Management},
Business process orientation (BPO) supports business process management by reorienting employees’ focus from functional performance to customer value adding. While it is generally believed that BPO improves various aspects of organizational performance, there has been a lack of empirical evidence. The results of this study showed that BPO significantly influences organizational innovation performance and identified the underlying mechanism for the effect. Interestingly, it is found that a… CONTINUE READING

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