Investigating memory constraints on recall of options in interactive voice response system messages

  title={Investigating memory constraints on recall of options in interactive voice response system messages},
  author={L. Bigot and L. Caroux and C. Ros and A. Lacroix and Val{\'e}rie Botherel},
  journal={Behaviour \& Information Technology},
  pages={106 - 116}
This study examined the effects of the number of options in a message and different message endings on the memorisation of multiple-option messages. Twenty-seven participants were told to pay attention to the quality of interactions between users and an interactive voice response system and were asked to recall system messages. The multiple-option messages contained three, five or seven options and ended either in a pseudoword suffix, in a natural-language prompt or in a beep. Results showed… Expand
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