Introducing a Socio-Technical Perspective on Business Processes into Enterprise Interoperability Frameworks


This paper looks at enterprise interoperability (EI), specifically process-level interoperability, and suggests that the inherent non-determinacy of human-centred business processes introduces another ingredient into the EI puzzle that has thus far been understated in EIF ontologies. A conceptualisation of business process based on socio-technical concepts… (More)
DOI: 10.1007/978-3-662-47157-9_8
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