Intranet satisfaction questionnaire: Development and validationof a questionnaire to measure user satisfaction with the Intranet

@article{BargasAvila2009IntranetSQ,
  title={Intranet satisfaction questionnaire: Development and validationof a questionnaire to measure user satisfaction with the Intranet},
  author={Javier A. Bargas-Avila and Jonas L{\"o}tscher and S{\'e}bastien Orsini and Klaus Opwis},
  journal={Computers in Human Behavior},
  year={2009},
  volume={25},
  pages={1241-1250}
}
In recent years, Intranets have become increasingly important to their companies. Substantial investments have been made to provide crucial information and workflows to employees. In this context the question of quality assurance arises: how can user satisfaction with the Intranet be measured? This article presents the development of a questionnaire to measure user satisfaction with the Intranet. After a first validation of the instrument (18 items) in an international insurance company (N1 1⁄4… CONTINUE READING

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