Interviewer speech and the success of survey invitations

@inproceedings{Benk2012InterviewerSA,
  title={Interviewer speech and the success of survey invitations},
  author={Jos{\'e} Benk{\'i} and Frauke Kreuter and Renee Groves},
  year={2012}
}
When potential survey respondents decide whether or not to participate in a telephone interview, they may consider what it would be like to converse with the interviewer who is currently inviting them to respond, e.g. how he or she sounds, speaks and interacts. In the study that is reported here, we examine the effect of three interactional speech behaviours on the outcome of survey invitations: interviewer fillers (e.g. ‘um’ and ‘uh’), householders’ backchannels (e.g. ‘uh huh’ and ‘I see’) and… CONTINUE READING

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