Interrelations between Service Quality Attributes , Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh

@inproceedings{Siddiqi2011InterrelationsBS,
  title={Interrelations between Service Quality Attributes , Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh},
  author={Kazi Omar Siddiqi},
  year={2011}
}
The main objective of this study is to find the interrelationships between service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh. The study sought to identify the most important attributes in bank settings, which may be used to review characteristics of the banks as experienced by customers. In Bangladesh, no study has yet investigated the above mentioned interrelationship. The purpose of this study is to fill this gap. 
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