Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda

@article{Troth2018InterpersonalER,
  title={Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda},
  author={Ashlea C. Troth and Sandra Anne Lawrence and Neal M. Ashkanasy},
  journal={POL: Human Resource Management Models (Topic)},
  year={2018}
}
Employees need to regulate their own emotions as well as the emotions of others to enhance the quality of interactions with their colleagues. How well this is achieved has important outcomes for both employees and the organizations in which they work. In the field of organizational science, however, differing approaches have emerged regarding the conceptualization and operationalization of emotion regulation (ER) particularly in terms of interpersonal interactions. The present review examines… 
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