Interpersonal Effects in Computer-Mediated Interaction

@article{Walther1992InterpersonalEI,
  title={Interpersonal Effects in Computer-Mediated Interaction},
  author={Joseph B. Walther},
  journal={Communication Research},
  year={1992},
  volume={19},
  pages={52 - 90}
}
  • J. Walther
  • Published 1 February 1992
  • Psychology, Business
  • Communication Research
Several theories and much experimental research on relational tone in computer-mediated communication (CMC) points to the lack of nonverbal cues in this channel as a cause of impersonal and task-oriented messages. Field research in CMC often reports more positive relational behavior. This article examines the assumptions, methods, and findings of such research and suggests that negative relational effects are confined to narrow situational boundary conditions. Alternatively, it is suggested… 
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