Internet banking and quality of service: Perspectives from a developing nation in the Middle East

  title={Internet banking and quality of service: Perspectives from a developing nation in the Middle East},
  author={M. Sadiq Sohail and Nassar M. Shaikh},
  journal={Online Information Review},
Purpose – The purpose of this paper is to measure the quality of service from customers’ perspective. With an enormous growth in internet banking, this paper discusses how banks can be competitive by providing quality services. Design/methodology/approach – This study is based on a questionnaire survey conducted in Saudi Arabia. Based on an extensive review of literature, the paper uses empirical research to analyse service quality of internet banking services provided by banks in Saudi Arabia… CONTINUE READING

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