Interactive voice response: review of studies 1989-2000.

  title={Interactive voice response: review of studies 1989-2000.},
  author={Ross Corkrey and Lynne Parkinson},
  journal={Behavior research methods, instruments, & computers : a journal of the Psychonomic Society, Inc},
  volume={34 3},
A systematic review of the use of interactive voice response (IVR) was conducted. IVR is a telephone interviewing technique in which the human speaker is replaced by a high-quality recorded interactive script to which the respondent provides answers by pressing the keys of a touch telephone (touchphone). IVR has numerous advantages, including economy, autonomy, confidentiality, access to certain population groups, improved data quality, standardized interviewing, multilingual interfaces, and… CONTINUE READING