Interactional coherence in CMC

  title={Interactional coherence in CMC},
  author={Susan C. Herring},
  journal={Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers},
  pages={13 pp.-}
  • S. Herring
  • Published 5 January 1999
  • Physics
  • Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers
Text-only CMC has been claimed to be interactionally incoherent due to limitations imposed by messaging systems on turn-taking and reference, yet its popularity continues to grow. In an attempt to resolve this apparent paradox, this study evaluates the coherence of computer-mediated interaction by surveying research on cross-turn coherence. The results reveal a high degree of disrupted adjacency, overlapping exchanges, and topic decay. Two explanations are proposed to account for the popularity… 

Figures from this paper

CHI 02 Discourse Architecture Workshop Position Paper
Understanding of “Coherence” In my understanding, coherence in computer-mediated conversation (CMC) is a logical, consistent, and orderly flow of conversations in electronic environments. Herring
Making sense of danmu: Coherence in massive anonymous chats on
Although coherence has been widely studied in computer-mediated communication (CMC), insufficient attention has been paid to emergent multimodal forms. This study analyzes a popular commentary system
Empirical evidence of information overload constraining chat channel community interactions
It is highlighted how shared public discourse in chat channels appears to be limited to 40 posters in any 20 minute interval, even as the number of channel users increases well into the hundreds.
Politeness in computer-mediated discourse of a virtual team
Abstract Drawing on the newest findings of politeness research, this paper proposes an interactionally grounded approach to computer-mediated discourse (CMD). Through the analysis of naturally
Television-Mediated Conversation: Coherence in Italian iTV SMS Chat
The findings show that despite numerous factors that discourage it, some users more-or-less successfully adapt the medium to engage in interpersonal exchanges on an Italian iTV SMS program.
The Coevolution of Computer-Mediated Communication and Computer-Mediated Discourse Analysis
Following a review of three broad stages of technological evolution that shaped CMC from 1985 to 2017 and the themes favored by CMDA researchers at each stage, Herring proposes a reconceptualization of CMC itself as inherently multimodal.
Prosody of Text Communication? How to Induce Synchronization and Coherence in Chat Conversations
The results show that the ability to observe the dynamics of message production had a twofold effect on the social interaction process – it enhanced the relational aspect of communication and increased the coherence of communication.
Beyond Threaded Discourse
The educational potential of asynchronous, computer-mediated conferencing is well documented. Opportunities for increased group interaction, more equitable communication patterns, higher degrees of
Coherence in political computer-mediated communication: analyzing topic relevance and drift in chat
There is a general perception that synchronous, online chat about politics is fragmented, incoherent, and rife with ad hominem attacks because of its channel characteristics. This study aims to
A Tentative Study of the Impoliteness Phenomenon in Computer-mediated Communication
This article examines the politeness phenomenon in one particular computer-mediated communication (CMC) situation in China: synchronous private on-line chat. With the popularization of the internet,


The use of quoting to preserve context in electronic mail dialogues
The results showed that quoting a message, i.e., including it in a comment or reply, was a widely used technique in e-mail dialogues, but that the majority of respondents used it selectively.
Finding a happy medium: explaining the negative effects of electronic communication on social life at work
The sometimes observed negative social effects of electronic communication technology are often attributed to the characteristics of the technology itself. Electronic mail, for instance, filters out
The Rhetorical Dynamics of Gender Harassment On-Line
A rhetorical analysis of the two harassment episodes sheds light on the means used to construct and maintain asymmetrical gender and power dynamics in different modes of CMC.
Conversation: How Talk Is Organized
McLaughlin presents a broad and scholarly survey of conversational organization which will appeal to a broad range of non-specialist readers. The book serves to keep people abreast of the
Text-Based On-Line Conferencing: A Conceptual and Empirical Analysis Using a Minimal Prototype
An empirical analysis of subjects' use of the sparse prototype was analyzed to establish the relevance of the generic communication tasks to text-based on-line conferencing.
Electropolis: Communication and community on internet relay chat
Computer-mediated communications systems (CMCS's) use computers and telecommunications networks to compose, store, deliver and process communication, which defies conventional understandings of the differences between spoken and written language.
Spoof, Spam, Lurk and Lag: the Aesthetics of Text-based Virtual Realities
This paper explores communication in six text-based virtual realities through four items of jargon: spoof, spam, lurk, and lag to suggest that these articulated aesthetics serve as rules for proper behavior, markers of experience and belonging, metaphor for poetic expression and resources for play and challenge within the community.
Real and non‐real time interaction: Unraveling multiple threads of discourse∗
Differences between media in discourse are discussed in light of the relative resource limitation of real time interaction and the data limitation of non‐real time interaction.
Curtain Time 20: 00 GMT: Experiments in Virtual Theater on Internet Relay Chat
This is a study of the Hamnet Players, a group who perform parodies of Shakespeare and Tennessee Williams on IRC (Internet Relay Chat). We focus primarily on their first production, a hilarious