Interaction quality between IS professionals and users: impacting conflict and project performance

@article{Wang2005InteractionQB,
  title={Interaction quality between IS professionals and users: impacting conflict and project performance},
  author={Eric T. G. Wang and Henry H. G. Chen and James J. Jiang and Gary Klein},
  journal={J. Information Science},
  year={2005},
  volume={31},
  pages={273-282}
}