Interaction design and service design: Expanding a comparison of design disciplines

@article{Holmlid2007InteractionDA,
  title={Interaction design and service design: Expanding a comparison of design disciplines},
  author={Stefan Holmlid},
  journal={Nordes 2007: Design Inquiries},
  year={2007}
}
While product design and interaction design are establishing themselves as ordinary practices, service design is still largely not well understood. Moreover, interactive artefacts are being introduced into service settings in a larger degree than before. We tend to rely on these artefacts as one, or sometimes the sole, possibility to do banking, to declare our taxes, etc. In this article we seek to identify common ground and differentiation in order to create supportive structures between… 

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