Intentional Forgetting in Organizations: The Importance of Eliminating Retrieval Cues for Implementing New Routines

  title={Intentional Forgetting in Organizations: The Importance of Eliminating Retrieval Cues for Implementing New Routines},
  author={Annette Kluge and Norbert Gronau},
  journal={Frontiers in Psychology},
  • A. Kluge, N. Gronau
  • Published 1 February 2018
  • Business, Psychology
  • Frontiers in Psychology
To cope with the already large, and ever increasing, amount of information stored in organizational memory, “forgetting,” as an important human memory process, might be transferred to the organizational context. Especially in intentionally planned change processes (e.g., change management), forgetting is an important precondition to impede the recall of obsolete routines and adapt to new strategic objectives accompanied by new organizational routines. We first comprehensively review the… 

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