Intelligent help in a one-shot dialog: a protocol study

  title={Intelligent help in a one-shot dialog: a protocol study},
  author={Amy P. Aaronson and John M. Carroll},
  booktitle={CHI '87},
A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in “one-shot”. The types of questions users ask and the advisory strategies employed for imcomplete queries without follow-up questioning are described. The goal is to understand this new on-line… CONTINUE READING

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