Corpus ID: 197463977

Integrated and seamless? Single Parents’ Experiences of Cross-Organizational Interaction

  title={Integrated and seamless? Single Parents’ Experiences of Cross-Organizational Interaction},
  author={Christian {\O}stergaard Madsen and Lars Rune Christensen},
The lack of integration of public organizations and services is a recurring challenge for scholars, policymakers, and citizens. Within the e-government field, scholars have presented web-stage models, which predict that digitization will lead to a fully integrated public sector and seamless user journeys for citizens. Although these models have not delivered on their promises, scholars and policymakers still regard digitization as a means to integrate the public sector, achieve efficiency gains… Expand
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