Corpus ID: 197463977

Integrated and seamless? Single Parents’ Experiences of Cross-Organizational Interaction

@inproceedings{Madsen2019IntegratedAS,
  title={Integrated and seamless? Single Parents’ Experiences of Cross-Organizational Interaction},
  author={Christian {\O}stergaard Madsen and Lars Rune Christensen},
  year={2019}
}
The lack of integration of public organizations and services is a recurring challenge for scholars, policymakers, and citizens. Within the e-government field, scholars have presented web-stage models, which predict that digitization will lead to a fully integrated public sector and seamless user journeys for citizens. Although these models have not delivered on their promises, scholars and policymakers still regard digitization as a means to integrate the public sector, achieve efficiency gains… Expand
3 Citations

Tables from this paper

Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings
TLDR
The paper contributes through a problematization of the idea of utilizing digital opportunities and a conceptualization of this into the polarity of overexploitation vs. underexplOitation of digital opportunities. Expand
Kan offentlig digitalisering vække tillid?
SAMFUNDSØKONOMEN 1/2021 Udgives af Djøf Forlag Digitalisering af den offentlige sektor betyder, at borgerne ikke kun skal have tillid til en fysisk sagsbehandler og myndighed – men også til digitaleExpand

References

SHOWING 1-10 OF 44 REFERENCES
Warm Experts in the age of Mandatory e-Government: Interaction Among Danish Single Parents Regarding Online Application for Public Benefits
Citizens’ adoption of e-government channels has been the focus of both academic studies and public policy for over a decade. Current efforts seek to reduce citizens’ interaction with caseworkersExpand
Transforming service to Canadians: the Service Canada model
Over the past decade, the pursuit of citizen-centred service, combined with rapid advances in information and communication technologies, has stimulated innovative approaches to the organizationalExpand
The efficiency of freedom: Single parents' domestication of mandatory e-government channels
TLDR
It is indicated that e-government and traditional channels are often used simultaneously, and citizens' perceptions and previous histories with public authorities influence channel choice. Expand
The utilization of e‐government services: citizen trust, innovation and acceptance factors *
TLDR
The findings indicate that perceived ease of use, compatibility and trustworthiness are significant predictors of citizens’ intention to use an e‐government service. Expand
Moving towards integrated public governance: improving service delivery through community engagement
Community engagement for improved citizen-centred service is an important dimension of Integrated Service Delivery (ISD), which is in turn a central component of the movement towards IntegratedExpand
Moving towards the virtual state: integrating services and service channels for citizen-centred delivery
Governments around the world are increasingly seeking to provide integrated, citizen-centred service delivery. The aim is to organize the delivery of services from the perspective of citizens ratherExpand
How to improve e-government use: An empirical examination of multichannel marketing instruments
TLDR
This research develops constructs to measure citizens' perceptions on the MCM instruments and increases the knowledge on government MCM and the possibilities to influence enduring citizen channel preferences. Expand
Developing fully functional E-government: A four stage model
TLDR
Different stages of e-government development are described and a ‘stages of growth’ model for fully functional e-Government is proposed, which outlines the multi-perspective transformation within government structures and functions as they make transitions to e- government through each stage. Expand
Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice
TLDR
Content analysis of eighty-four papers in e-government-specific research outlets used to understand this research better suggested ways of strengthening e- government research but also drew out some deeper issues, such as the role of research philosophy and theory, and the institutional factors that may constrain development of e-Government as a research field. Expand
The E-Government paradox: Better customer service doesn't necessarily cost less
TLDR
To develop citizen-oriented E-Government services that achieve cost savings implies that governments know what citizens want from E- government, and if they do not know, governments are actively seeking to discover what citizenswant fromE-Government. Expand
...
1
2
3
4
5
...