Innovation in user-centered skills and performance improvement for sustainable complex service systems.

  title={Innovation in user-centered skills and performance improvement for sustainable complex service systems.},
  author={Waldemar Karwowski and Tareq Z. Ahram},
  volume={41 Suppl 1},
In order to leverage individual and organizational learning and to remain competitive in current turbulent markets it is important for employees, managers, planners and leaders to perform at high levels over time. Employee competence and skills are extremely important matters in view of the general shortage of talent and the mobility of employees with talent. Two factors emerged to have the greatest impact on the competitiveness of complex service systems: improving managerial and employee's… 
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