Innovation and Attention to Detail in the Quality Improvement Paradigm

@article{Naveh2004InnovationAA,
  title={Innovation and Attention to Detail in the Quality Improvement Paradigm},
  author={Eitan Naveh and Miriam Erez},
  journal={Management Science},
  year={2004},
  volume={50},
  pages={1576-1586}
}
T study asserted that quality improvement (QI) requires the coexistence of two cultural values of innovation and attention to detail and proposed that their coexistence depends on the implementation of multiple QI practices. A longitudinal QI intervention, with five phases, consisting of multiple QI practices—ISO 9000, QI teams, quality goals, and coaching and communication by top management—was implemented. Participants were 425 employees working in 18 departments of four manufacturing plants… CONTINUE READING

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