Corpus ID: 203848700

Innovation Through IT and Business Process Outsourcing - Literature Review

  title={Innovation Through IT and Business Process Outsourcing - Literature Review},
  author={M. Gambal and A. Asatiani},
Innovation is increasingly expected in today’s ongoing outsourcing relationships. While prior studies made considerable strides to examine innovation through outsourcing, the research landscape remains highly fragmented. In this review, we bring together and analyse prior research examining this emerging phenomenon in the contexts of IT outsourcing (ITO) and business process outsourcing (BPO). We focus on articles published between 1997 and 2018 in the top outlets across information systems (IS… Expand
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Strategic innovation through outsourcing: The role of relational and contractual governance
Results from a pan-European survey of 248 large firms suggest that high-quality relationships between clients and suppliers may indeed help achieve strategic innovation through outsourcing, but only the partnership contract, when included in the client contract portfolio alongside either fixed-price, time and materials or their combination, presents a significant positive effect on relational governance. Expand
Global Multisourcing Strategy: Integrating Learning From Manufacturing Into IT Service Outsourcing
  • N. Su, N. Levina
  • Business, Computer Science
  • IEEE Transactions on Engineering Management
  • 2011
This paper conceptualize a firm's multisourcing supply base along the dimensions of breadth and depth and theorize about the impact of these two dimensions on outsourcing outcomes and conducts case studies of two global financial services firms to illustrate the configurations and identify patterns of evolution of global multisourced strategy in customized information systems development. Expand
The Impact of Firm Learning on Value Creation in Strategic Outsourcing Relationships
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The impact of outsourcing new technologies on integrative capabilities and performance
The study uses survey and archival data on banks' outsourcing strategies for Internet adoption to test for the performance consequences of outsourcing, which are found to be negative, but the findings show that outsourcing is less detrimental for firms with experience in prior related technology. Expand
Outsourcing Complex Business Processes: Lessons from an Enterprise Partnership
Outsourcing initiatives are key to firm efforts to focus on core competencies, alter engrained practices and attain significant cost reductions in non-core processes. Extensive thought goes into theExpand
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This update found that researchers have significantly expanded the variables of interest in the last 4 years, and proposed a future research agenda that includes continued, incremental progress on ‘normal science’ research questions, as well as more ambitious research goals. Expand