• Corpus ID: 15658826

Informational Support or Emotional Support: Preliminary Study of an Automated Approach to Analyze Online Support Community Contents

@inproceedings{Huang2010InformationalSO,
  title={Informational Support or Emotional Support: Preliminary Study of an Automated Approach to Analyze Online Support Community Contents},
  author={Kuang-Yuan Huang and Priya Nambisan and {\"O}zlem Uzuner},
  booktitle={ICIS},
  year={2010}
}
Recognizing the need for analyzing large amounts of data in the study of online support communities, an automated content analysis method is introduced in this article. By adopting machine learning techniques and tools, this method requires minimal manual intervention while capable of analyzing large amounts of data automatically. Through this method, contents of messages from online support communities spanning over years are categorized as either informational support or emotional support. A… 

Figures and Tables from this paper

Understanding the Emotional and Informational Influence on Customer Knowledge Contribution through Quantitative Content Analysis
TLDR
It is found that informational support (information diagnosticity and source credibility) and emotional support (emotional consistency and emotional difference) significantly affect customer knowledge contribution.
Fighting Together: Discovering the Antecedents of Social Support and Helpful Discussion Threads in Online Support Forums for Cannabis Quitters
TLDR
The result shows that linguistic and content characteristics of thread-initiating messages are important predictors of the receptions of informational and emotional support from other forum members, and of the overall helpfulness of discussion threads.
Supporters in Deed - Studying Online Support Provision from the Perspective of Social Capital
TLDR
This study attempts to bridge the gap by presenting a model that applies the structural, relational, and cognitive dimensions of social capital to theorize the determinants of the provision of informational and emotional support in virtual support communities.
Why Should I Provide Social Support? A Social Capital Perspective of Individual Helping Behavior in Healthcare Virtual Support Communities
TLDR
Drawing on social capital theory, the structural, relational, and cognitive dimensions of social capital are conceptualized as the social support determinants and show that the social capital dimensions can be both facilitators and inhibitors of the two types of social support.
Can online support groups address psychological morbidity of cancer patients? An artificial intelligence based investigation of prostate cancer trajectories
TLDR
This is the first empirical study of psychological morbidity and deep emotions expressed by men with a new diagnosis of cancer, using AI, with supporting empirical evidence from prostate cancer (PCa) patients.
The Impact of Virtually Crowdsourced Social Support on Individual Health: Analyzing Big Datasets for Underlying Causalities
TLDR
The current study examined the impact of virtually crowdsourced social support on individual health via analyses of big health data and proposed a conceptual framework of social relations in the context of online health communities and test it through a quantitative field study.
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 64 REFERENCES
Receiving Social Support Online: An Analysis of a Computer-Mediated Support Group for Individuals Living with Irritable Bowel Syndrome
  • N. Coulson
  • Psychology, Medicine
    Cyberpsychology Behav. Soc. Netw.
  • 2005
TLDR
The analysis suggests that the primary function of this group was the communication of informational support, notably within the areas of symptom interpretation, illness management, and interaction with health care professionals.
Communication of social support in computer-mediated groups for people with disabilities.
TLDR
It appeared that many of the support messages directly redressed limitations and challenges associated with disability-related mobility, socialization, and self-care as well as the unique features of social support in mediated environments.
Online support for caregivers. Analysis of an Internet Alzheimer mailgroup.
TLDR
By becoming aware of the potential advantages that online support groups offer to caregivers, nurses can encourage Alzheimer caregivers to use online groups as an empowering and practical adjunct to traditional caregiver support.
Online support for caregivers. Analysis of an Internet Alzheimer mailgroup.
TLDR
This project examines the content and themes of 532 messages posted on a public Alzheimer mailgroup during 20 days of 1998 to encourage Alzheimer caregivers to use online groups as an empowering and practical adjunct to traditional caregiver support.
Gender differences on Internet cancer support groups.
TLDR
Categorical responses differed by gender (chi 2 = 79.40, P < .0001), and attention should be given to facilitating the entry of underserved groups into ICSGs.
Empowering Processes and Outcomes of Participation in Online Support Groups for Patients With Breast Cancer, Arthritis, or Fibromyalgia
TLDR
It is demonstrated that participation in online support groups can make a valuable contribution to the emergence of empowered patients.
A multilevel analysis of sociability, usability, and community dynamics in an online health community
TLDR
The significant findings of this study include: dependable and reliable technology is more important than state-of-the-art technology in this community; strong community development exists despite little differentiation of the community space provided by the software.
A nontraditional cancer support group. The Internet.
TLDR
To determine how many people used the list, and how frequently they posted on an Internet cancer support group (ICSG), categories or themes of information shared on an ICSG were described.
...
1
2
3
4
5
...