• Corpus ID: 15658826

Informational Support or Emotional Support: Preliminary Study of an Automated Approach to Analyze Online Support Community Contents

@inproceedings{Huang2010InformationalSO,
  title={Informational Support or Emotional Support: Preliminary Study of an Automated Approach to Analyze Online Support Community Contents},
  author={Kuang-Yuan Huang and Priya Nambisan and {\"O}zlem Uzuner},
  booktitle={ICIS},
  year={2010}
}
Recognizing the need for analyzing large amounts of data in the study of online support communities, an automated content analysis method is introduced in this article. By adopting machine learning techniques and tools, this method requires minimal manual intervention while capable of analyzing large amounts of data automatically. Through this method, contents of messages from online support communities spanning over years are categorized as either informational support or emotional support. A… 
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