Information technology - a source of friction? an analytical model of how firms combat price competition online

@inproceedings{Farag2000InformationT,
  title={Information technology - a source of friction? an analytical model of how firms combat price competition online},
  author={Neveen Farag and Marshall W. van Alstyne},
  booktitle={EC},
  year={2000}
}
Education Ph.D., Computer Information Systems (expected May 2004) University of Michigan Business School, Ann Arbor, MI Research: Online Customer Service, Personalization, Interaction, and Control; Online Price Dispersion, Price Elasticity, and Buyer Conversion Rate; Information Sharing and Privacy; Information Technology Outsourcing Service Management; and IT Service Automation. Advisor: Mayuram S. Krishnan