Information overload and the message dynamics of online interaction spaces: a theoretical model and empirical exploration

  title={Information overload and the message dynamics of online interaction spaces: a theoretical model and empirical exploration},
  author={Quentin Jones and Gilad Ravid and Sheizaf Rafaeli},
  journal={IEEE Engineering Management Review},
This publication contains reprint articles for which IEEE does not hold copyright. Full text is not available on IEEE Xplore for these articles. 

Figures and Tables from this paper

This study provides support for the proposition that participation intentions in online communities is a multi-dimensional construct. We analyze 534 survey responses and communication history of
Information Overload and Interaction Overload as Two Separate Attributes of Information Overload Syndrome
This research presents a meta-answers to the challenge of identifying and addressing the underlying causes of information overload syndrome in a large number of enterprises.
Coping with Information Overload: A Business Perspective
Study examines the sources and origins of information overload, its effects on knowledge workers, and its overall implications for business companies. The main argument presented in this study is
Emotional and cognitive interpersonal processes associated with online social networking
This thesis explored the use of social networking sites (SNSs) from social and cognitive psychological perspectives. It focused on the interpersonal processes associated with interacting with
Empirical evidence of information overload constraining chat channel community interactions
It is highlighted how shared public discourse in chat channels appears to be limited to 40 posters in any 20 minute interval, even as the number of channel users increases well into the hundreds.
It's the Social, Stupid! Leveraging the 4C Markers of Social in Online Service Delivery
In line with recent theorizing about the nature of social media, we advance four markers of “social” with the potential to extract additional value in service delivery: (1) conversation, (2) content,
The Effects of Community Characteristics and Member Retention of Virtual Communities
It is found that communication breadth and depth have a diminishing effect on the marginal impact on members retention as well as the interaction between these factors has a negative impact on member retention although each of them separately has a positive impact.
Social marketing: lessons for managing social media initiatives
The explosion of technology, particularly interactive social media, has had a profound impact on the way firms engage with both current and potential customers. Unfortunately while many firms employ


Structuring computer-mediated communication systems to avoid information overload
Unless computer-mediated communication systems are structured, users will be overloaded with information. But structure should be imposed by individuals and user groups according to their needs and
Online communities: a longitudinal analysis of communication activities
A conceptual framework is developed that serves as a foundation to guide an explorative data analysis of real OCs and the notions of common ground, information overload, interactivity and social loafing will be used to explain the communication activity of the users in online communities.
Membership Size, Communication Activity, and Sustainability: A Resource-Based Model of Online Social Structures
The results suggest that while the use of networked communication technologies may alter the form of communication, balancing the opposing impacts of membership size and communication activity in order to maintain resource availability and provide benefits for current members remains a fundamental problem underlying the development of sustainable online social structures.
Toward a “Critical Mass” Theory of Interactive Media
A “critical mass” explanation for the diffusion of interactive media, such as telephone, paper mail systems, electronic mail, voice messaging, or computer conferencing, within communities is proposed.
Virtual Community Presence in Internet Relay Chatting
  • G. Z. Liu
  • Business
    J. Comput. Mediat. Commun.
  • 1999
A method based on Jones' “virtual settlement” theory for testing empirically for the presence of virtual community in Internet Relay Chatting (IRC), which argues that sustained level of co-appearance and nickname stability should be included in testing.
Electronic Bulletin Boards and “Public Goods” Explanations of Collaborative Mass Media
Collaborative mass media are a new type of mass communications medium in which the audience acts both as the source and the receiver of the message. Theories of discretionary data base contributions
Reducing social context cues: electronic mail in organizational communication
It is argued that electronic mail does not simply speed up the exchange of information but leads to the exchangeof new information as well, and much of the information conveyed through electronic mail was information that would not have been conveyed through another medium.
Organizational Communication
Using a critical theoretical approach, this article analyzes conceptualizations of organizational communication failures. Perhaps because interpretations of communication failures have been dominated
Organizational Colleagues, Media Richness, and Electronic Mail
The study investigated the effects of perceived media richness and social influences from organizational colleagues on the uses and assessments of electronic mail in a large research and development
Talking to strangers: an evaluation of the factors affecting electronic collaboration
This empirical study examines factors influencing the success of a commercial groupware system in creating group archives and supporting asynchronous communication and found that conversations and the creation of group archives were more successful in databases with large numbers of diverse participants.