Small companies face an increasingly turbulent business environment. They are traditionally ‘power’ cultures, with informal, chaotic, communication flows. This has enabled them to maintain flexibility. However, informal information is no longer enough in the face of complexity. These companies need to concentrate onformal information for traceability. Effective management of both formal and informal information enables these small companies to adapt to change. This paper explores information in a small company, using an in-depth case study. The work is of particular interest and value to the knowledge-intensive small company, one of the emerging types of company in Europe.