• Corpus ID: 1069759

Information Technology Service Management (ITSM): contributing Factors to IT Service disruptions - a Case of Malaysia Public Service Agencies

  title={Information Technology Service Management (ITSM): contributing Factors to IT Service disruptions - a Case of Malaysia Public Service Agencies},
  author={Nurul Aisyah Sim Abdullah and Noorhafezah Noor and Emma Nuraihan Mior Ibrahim},
Researchers have highlighted that the main factors that contribute to IT service failure are the people, process and technology. [] Key Method This study was undertaken using questionnaires via stratified sampling. The empirical results reveal that human action, decision, management, error and failure are the major causes to the IT service disruptions followed by an improper process or procedures and technology failure. In addition, we can conclude that human is an important factor and need to give more…

Contributing factor to business continuity management (BCM) failure - A case of Malaysia public sector

As Malaysia is focusing on building a knowledge-based economy and becoming more dependent on IT in the information age, the need to ensure business continuity in the event of crisis or disaster

Adopting of Service Level Agreement (SLA) in enhancing the quality of IT hardware service support

A research framework study is proposed for such as framework based on strong theoretical foundation and industry best practice and can be apply to organization or company that does not have the SLA system on the IT service support environment.

a Addressing Factors Towards Human-Centered

There is possibility of relationship between technology (human-centered), people (information processing), and process (information searching) components and this could answer the research question: how to design a better technology solution for people through information searching mechanism to reduce information.



People critical success factors (CSFs) in Information Technology/Information System (IT/IS) implementation

Information technology/Information System (IT/IS) become the vital tools in today’s competitive environment, hence it has become the major concern for successfully implementing IT/IS in every

Information Systems and Technology Service Introduction Success Criteria

  • U. OjiakoD. Greenwood
  • Business
    PICMET '07 - 2007 Portland International Conference on Management of Engineering & Technology
  • 2007
Good project management practice has been a major research theme over the last few decades with its practical impact on successful implementation of organisational strategy, becoming more paramount

Critical failure factors in information system projects

Business Process Improvement

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A contingency theory of organizational use of information services is outlined, suggesting that information services are configurations of heterogeneous information processing capabilities; these services are evoked by organizational actors to help execute tasks, and evoking different configurations may lead to equally satisfactory outcomes.

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